Hive Support and Services
Hands-on support at every stage of your Hive journey
Ongoing, personalised support from a range of teams within Hive—so there’ll always be someone there to support you and your Hive project team.
“With Hive, there’s a beneficial relationship due to the knowledge and expertise that Professional Services share with us. They’ve helped us develop our understanding of employee engagement from a different perspective, by always working alongside us to share their thoughts on how we can improve everything from our survey questions to action-planning with results. Hive is committed to truly understanding our organisation and supporting us in shaping a strategy that’s personalised to what we want to achieve.”
David Patrick,
Organisational Development Lead,
Dorset Council
Kicking off your Hive project
Buying guidance and launch support
A sector specialist guides you through your buying journey—tailoring their advice and proposal to your unique needs and goals.
✅️ ️Discovery call with platform run-through
âś… Key stakeholder engagement
✅ ️️Proposal and time-plan development
âś… Project handover to Customer Success
Your launch manager onboards your organisation to the Hive platform and coordinates a smooth launch experience.
✅️ ️Kick-off meeting and project plan
âś… Data onboarding and segmentation
✅ ️Pre-launch team training sessions
✅ ️Go live and post-launch review
Keeping your team on track
Customer Success and Service Desk
Our Customer Success team reps are your first port of call, offering tactical coaching and guidance to help you create amazing working experiences.
✅️ ️️Your main point of contact
✅ ️Goal/objective setting
✅ ️️Help you to get the most from the Hive platform and our services with tactical advice
âś… Provide formal training
âś… Regular review meetings
âś… Share learnings from other Hive customers
Our Product Support team is there to support your Hive project team and manage our dedicated customer Service Desk.
✅️ Survey and feedback reminders set-up
âś… Technical platform support
✅ ️Easy-access Service Desk
✅ ️️Support ticket logging and tracking
✅ ️️️Support materials and learning resources in our Knowledge Base
Occupational psychology expertise
Hive Professional Services
With its roots in occupational psychology, our expert Professional Services team are on hand to help you build an employee voice strategy tailored to you.
Hive’s employee voice coaches help your leaders, managers and HR pros to understand and upskill in the four core areas of employee feedback gathering: Strategy, Design, Insight and Action. Our team uses the latest research and methods in occupational psychology to support on:
âś…Â Assessing cultural readiness
âś…Â Designing your employee engagement strategy
âś…Â Creating a bespoke measurement framework
âś…Â Running management workshops
âś…Â Improving employee perception
âś…Â Â Building intention with team members
âś…Â Â Managing senior leadership buy-in and mindset
âś…Â Â Building line-manager ownership and responsibility
âś…Â Â Providing deeper data analysis
GUIDE
The Handy Guide to Hive
Everything you need to know about Hive’s employee voice platform and the support we offer our customers.
No chat bots, just great human support
Tired of getting poor support from your current provider?
We’ll listen to your needs and give you a personalised overview of our employee engagement surveying and feedback platform and also cover how our team of employee voice coaches could work for your organisation.
What to expect from your demo: